Customer Service Consultant DACH & International - Make the World Healthier – Join Our Team!

Imagine working at Virtuagym, a leading SaaS company in the digital health and fitness sector. Our goal? To make the world healthier and happier. As we are growing in the DACH market, we are always on the look out for new talent to join our CS DACH Team! 

Your Job

As a Customer Service Consultant DACH & International, you are the hero for our German-speaking customers and also support international markets. You use your language skills and tools to provide excellent support and ensure customer satisfaction.

Your Mission

Supporting customers via phone and email

Collaborating with the product department to solve issues

Building and maintaining strong customer relationships

Finding creative solutions to customer problems

Upselling and cross-selling to maximize customer lifetime value

Handling cancellation risks and payment-related issues

Contributing to process improvements through your feedback

Job requirements

What You Bring To The Team

Technical understanding and logical thinking

Problem-solving skills and attention to detail

Excellent German and good English skills

Positive attitude and adaptability

Experience in SaaS/software support

Here’s why you should join Virtuagym!

Remote-Friendly: Work from home in the Netherlands or Germany, or in our office in the heart of Amsterdam.

Vacation: 25 paid vacation days per year, with the option to buy additional days.

Equipment: Home office setup and hardware provided.

Health Program: Gym contributions and free workouts.

Work-Life Balance: Work up to 12 weeks per year abroad.

Coaching: Unlimited access to on-demand coaching with psychologists.

Culture: Flat hierarchy, many development opportunities, international atmosphere, and regular events.

About Virtuagym

Virtuagym is a rapidly growing innovator in the health and fitness sector with a strong vision. Our international team in Amsterdam and Medellin passionately works to make the world a better place.

Ready to Change the World?

Apply now and join a dynamic and friendly team. Apply via our job portal and we will get back to you within 10 days.